iDroid CUSTOMERCARE MISSION STATEMENT
The iDroid CustomerCare Mission is to provide all iDroid customers with the best possible customer experience, assist in enhancing and growing business relationships, and uphold a good rapport with departments for other functional business areas of iDroid. We will work hard to maintain joint work, cooperative action and excellent communication with all of our customers, both external and internal, to provide full support whenever needed. In doing so, we will be able to continue to further the growth of our company through our diligence, compassion and our relentless efforts to be the difference in distribution.
Our entire B2B customers will be able to login in our CRM Portal, which will enable them to place order online. Once the customer has placed the order, the product will dispatch our warehouse with in 24hours. Every customer will receive a login and password where they can track every order and return.
Product Return Policy
Check out iDroid easy-to-useonline RMA Form that enables you to obtain a Return Order via the Web.
AvailableOn-LineTools to Help You Manage Your Returns to iDroid:
§RMA Form - You can create a Query and perform a Return Request.
§Pending RO Requests - You can locate and view the Return Requests your company created.
§Approved RO Search - You can locate and view your company's Return Orders that have been approved by iDroid within the past 90 days.
§Query Search - You can locate and view the Cases created by iDroid for any requests made for information or assistance with a product or service.
§Return Guidelines - You can check a product's return eligibility.
Information Required to Request a Return Order ("RO"):
To request a return order, you will need to provide the following information:
§iDroid Invoice Number, Order Number or Customer PO Number
§iDroid Part Number or Manufacturer Part Number
§Reason for Return
§Serial Number (if the product being returned is serialized)
The following search methods will be available to help you locate an invoice so a Return Order can be created:
§Purchase Order Number
§Customer PO Number
Returns Shipping Information:
If the return order is approved, please return the product to your agent OR return the product with return order number on the outside of the shipping box to:
1715 Mission Springs Dr
Katy TX 77450
12020 211 ST, Maple Ridge
British Columbia V2X 8K7
This is a unique opportunity for distributors and resellers all across USA and Canada. If you have a successful business selling technology devises ranging from cell phones to laptops, becoming a partner, distributor or reseller of IDROID products is a unique opportunity! In the last few weeks, over 50 distributors and resellers have signed up to become a part of the new wave in the tablet market.
Let us share with you the top 5 reasons why IDROID USA products are the best item for any reseller shop in the USA or Canada markets:
1.Latest technology and advanced applications
The world is moving towards the tablet market. Simply looking at the numbers alone, the tablet market has been significantly improving and more and more unique vendors are entering the market. The demand for robust, dynamic and fast tablets have made this item one of the top items in the consumer markets.
With such a massive influx of demand, IDROID brings forth a unique proposition of value, price and quality all packaged in one unit. The team at IDROID has built the latest, fastest, secure and most reliable tablet in the market to date. It has ensured that its unique value proposition is unparalleled in the market. It boasts of the highest resolutions for this particular product price. Also, it provides the largest application matrix in the market. It has special deals and offerings that is not available in the market.
The team at IDROID has built the platform based upon extensive research and analysis of the USA and Canada markets. The technical specifications are all based upon the dire need of the market. The products are elegant, sleek and dynamic. Simply go to any retailer shop and see the magic. It is the best platform that caters to a variety of different customers ranging from mothers to doctors.
3.Best reviews from Customers
Ask any of our customers, they simply love the design and features associated with the products. We are proud of our service value to the customers. In fact, we have group sessions with different segments of our customer base and further improve our design to cater to the challenges and reuqirements of the community of users.
4.Best pricing and discounts for resellers and distributors
We realize that there is money to be made in the tablet market and distributors and resellers need to be strategic partners. In fact, the CEO of idroid ran a successful reselling and distribution channel prior to building up the company. So, he and his team understands the challenges associated with selling tablets and other technical items online.
“ My resellers are my partners, we share the same passion to bring forth change. I realize that the decision remains with the resellers and how they pitch and place our products. And for that, I need to know and appreciate the work, skill and drive required for resellers to build brands and become aligned with the vision of IDROID”
5.Experience the difference
Selling a product has its certain dimensions. With all the idroid products, we have tried to give away the best features for the ultimate price. Plus, it is the experience that we are selling, the idriod experience. We are making and paving ground for the next generation of tablets.
Beyond the five reasons of being a part of the Idroid family, we believe in utilizing the expert knowledge, regional impact and knowledge base of our valued resellers to gain grounds and become a household brand to all US consumers.
The journey has begun. With the best manufacturing unit plants producing top notch quality and the Philadephia markets leadersprovidng the exeper design and graphics to build the next generation of user engagement, we are on the path of glory.
Let’s listen in to what some of our reseller stories say about the reseller experience of idroids
“ We have been in the market for over 15 years and were a bit reluctant to sell a new tablet in the market since we have the top players in the market. However, the customers are very savvy and they have done the homework. They realized that idroid products are the best for the price and simply purchased it and best part is that they came back to me for more.” – reseller in Philadephia
“For me the real test of any technical devise is the warranty and the claims that come back. And for this product, the customers simply called back telling me everything is great!” – reseller
“I always use the devise before selling to others. And the funny part is that I am glued to it. It has all the built in features, graphics and I can even use it as a smart devise and the price is simply unbeatable. I have other tablets on the shelf, but this is just the best one out there. Also, we are selling it through the right market” – reseller